Omotenashi — before we speak of it,
technology gets the basics right.
The lodging industry still leans too heavily on the word "omotenashi."
We stand at the opposite pole.
Compliance through software. Profitability through AI. Experience through IoT. Commerce through dashboards.
Human care, we believe, only gains value once that foundation is set.
Guest Portal &
24h AI Customer Service
In an era when physical room keys are no longer handed over, the "I don't understand" moments during a stay are the biggest source of stress. Tabitime issues a dedicated portal for every booking, consolidating everything — from check-in to local sightseeing, house rules, and 24h AI customer support — into a single URL.
- 9 guide cards — check-in, property info, sightseeing, house rules, culture, shops, booking services — all the information you need on one screen
- 24h AI chat support — instant response in 4 languages (JA/EN/CN/KR); even late-night trouble never has to wait
- Automatic language switching — reads the guest's browser language and nationality and optimizes automatically
- Safety guard built in — sensitive info like keys and Wi-Fi codes is never exposed; guests' personal data is protected
- Gets smarter with use — daily interactions are accumulated as knowledge, continuously improving accuracy
- Embedded paid content — extensible to travel YouTuber recommendations, souvenir shops, and transfer bookings
AI Dynamic Pricing
Driven by paid market data
Just "reading" market data is not enough. We purchase paid market data and combine it with our own sales history, demand signals, and OTA trends, so AI derives the optimal balance of ADR and occupancy.
- Paid market data procurement — monthly subscriptions to industry data sources such as STR and Lighthouse
- Matched against our own sales data — 7 years of booking history plus real-time search signals
- Re-pricing every 30 minutes — synced to 14 OTA channels; human operators only oversee anomaly detection
- Continuous effect tracking — A/B monitoring of booking and cancellation rates after pricing
Field App ·
Field staff & cleaning management
The era of handing cleaners a paper handover sheet is over. Tabitime equips all field staff, cleaners, and maintenance workers with dedicated mobile devices, managing the status of every property in real time and in fine detail.
- Mobile devices for all staff — tasks are auto-assigned right after checkout
- Photo-backed completion reports — AI image-checks bed making, washroom, and cleanliness; rejections trigger re-cleaning
- Emergency escalation — report equipment failures, neighbor trouble, and lost items instantly with one tap
- Automated cleaning SLAs — checkout-to-cleaning-complete is SLA-monitored; delays trigger instant alerts
Owner Finance ·
AI monthly reports
The era of using Excel for monthly owner reports is over too. With every invoice, sale, and expense digitized, AI drafts the monthly summary and delivers it automatically as a PDF. Full visibility into sales, with zero manual work.
- All invoices & expenses digitized — paper receipts go through OCR; everything becomes structured data
- AI monthly summary — highlights, issues, and next-month forecasts auto-generated in natural language
- Automatic PDF delivery — owners receive a PDF on the 5th of every month; just one email
- Real-time owner dashboard — check daily revenue and bookings anytime on your phone
IoT · Smart Lock &
Online Check-in
Smart locks are fully integrated with the booking system. Guests submit photos and passports in advance via online check-in, and AI verifies authenticity. Guest registers are digitized, lodging tax is filed in one click. Japan's most cumbersome admin tasks are now fully automated.
- Smart lock + booking integration — lock codes auto-issued at check-in time, invalidated after checkout
- Online check-in — upload photo and passport image; AI verifies authenticity (zero front-desk work)
- Digital guest register storage — fully compliant with the Minpaku Act and Hotel Business Act; auto-stored for 3 years
- Automated lodging tax filing — output Osaka and Kyoto lodging tax formats with one click
Online check-in · progress
Today's check-ins
New tech, delivered
directly to the guest experience.
Unusually for a Japanese hospitality operations company, Tabitime defines itself as a tech company. Alongside the PMS and AI concierge we build for operations, our DX LAB has started experimenting with tools that help guests feel Kansai more directly. This Kansai 3D Map is the first release: walk the major sights of all seven prefectures in 3D, and see where Tabitime's properties sit relative to them at a glance.
Guests' safety & convenience,
guided by AI.
What reassures overseas guests most is never being stranded during their stay. The in-room portal's AI guide proactively covers medical, disaster, evacuation and local etiquette — in multiple languages.
Medical guide
For sudden illness, multilingual guidance to nearby clinics, what to do and after-hours care — easing worries about insurance and payment.
Real-time disaster alert
Linked to JMA seismic-intensity bulletins, it shows an instant alert and evacuation guidance in the in-room portal.
LiveEvacuation map
Shows the nearest designated shelter and the route there on a map — so no one gets lost when it matters.
Smoking areas
Using municipal open data, it shows no-smoking street zones and designated smoking spots — preventing trouble and fines.
All of this is developed within a single company.
Tabitime is an operating company that is also a "tech company," with its own software engineering team. Owners who delegate their properties receive every product introduced here as standard.