Choose your trip
by where you stay.
From whole-house machiya to hotels by the station — a local team that designs your stay, not just your room.
700+ rooms · Osaka & Kyoto
180 vacation rentals & homes · of which 69 Guest Favorites
Guest Favorite
Popular rooms
Guest favorites & top-rated
Travel guide
Travel guide
Your whole stay, in your hand.
After booking, everything from check-in to in-stay support happens on your phone.
Online pre-registration
Complete guest registration and identity verification online before you arrive, for a smooth reception on the day.
Guest portal
Wi-Fi and appliance guides, area info, and a direct line to us — all in one portal on your phone.
In-stay store
Experiences, transfers and extra nights — straight from your phone.
Four languages
Chat support in Japanese, English, Chinese and Korean.
Frequently asked questions
FAQ
What time is check-in?
Check-in is usually from 16:00 and check-out is by 11:00. You can complete guest registration and identity verification online before you arrive.
What do I get by booking on the official site?
Instant confirmation, online pre-registration and multilingual support come as standard. After your stay we also give you a coupon code for your next booking, and we can accommodate requests such as a late check-out — touches unique to booking on our official site.
Can I cancel my booking?
It depends on the property type. For vacation rentals and entire homes: full refund up to 30 days before check-in, 50% from 29 to 14 days before, and no refund from 13 days before. For hotels: full refund up to 3 days before, 50% from 2 to 1 day before, and no refund on the day of check-in or for no-shows. Details are shown on each booking screen and on our Cancellation Policy page.
How many guests can stay?
It depends on the room. Many of our whole-house rentals suit families and groups. You can filter by number of guests when you search.
Is there a kitchen?
It depends on the room. Many whole-house machiya come with a kitchen, so you can shop at a nearby market and cook. Check each room’s page for its facilities.
Can I store luggage before or after check-in?
Luggage handling varies by room. Please see the guidance we send after booking.
Is multilingual support available?
We offer chat support in Japanese, English, Chinese, and Korean. If anything comes up during your stay, you can reach us anytime from the guest portal on your phone.
What payment methods can I use?
We accept credit card payments. At booking, you pay through a secure checkout page (STORES). Accepted card brands are shown on the payment screen.
Can I get a receipt or invoice?
Yes. After payment, you can obtain it via the guest portal or by email. If you need a specific company name or note on the receipt, let us know via chat.
How do I contact you if I need help?
Through the guest portal we send after booking, you can reach us by chat 24 hours a day in Japanese, English, Chinese, and Korean. Our AI answers right away and connects you to our team when needed.
Is there Wi-Fi, and what amenities are provided?
Most rooms offer free Wi-Fi. Facilities such as a kitchen or washing machine vary by room, so please check each room’s page.
Can I arrange an airport transfer or book tours?
Yes. Airport transfers from Kansai International Airport (paid), plus experiences like kimono rental, tea ceremony, and food tours, can be arranged from the guest portal during your stay.
Are smoking or pets allowed?
It varies by room, but most rooms are non-smoking. Please check each room’s page and house rules for smoking and pet policies. If in doubt, ask us via chat.